Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our tech assistance staff is working 24x7 to handle all of your current support questions. Every single ticket you post to us will be replied to within up to sixty minutes. If your situation calls for some help from an admin, we are going to address the ticket to the technician on duty and will inform you that the problem is being resolved.

  • Top quality support service

  • Qualified Client Assistance Service

  • Our technical help and support crew is going to be on shift for you round–the–clock to to reply to all service demand tickets that you submit. We offer tech help and support for all the software packages that are pre–configured on your hosting server. These include our in–house designed Website Control Panel, the preferred OS and also the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • In the Website Control Panel that is provided totally free with your virtual server, you’ll discover an insightful Help zone, incorporating all that you should learn about running your web pages and applications. We have incorporated a range of how–to reports and video training that display the fundamental web site maintenance duties in an easy to comprehend form.