1 hour ticket response
We are focused on offering a prompt and adequate answer to every tech support ticket sent by a user. Our expert customer service staff members will examine your question and will offer you the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average client support ticket response time has proved to be twenty minutes.
A Premium–Quality Customer Service
Our technicians have big experience in the Linux cloud hosting arena and are capable enough to provide a fast solution to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the customer support ticket will be forwarded to a developer or system administrator for additional investigation.
An Intuitive Help Section
In the Website Control Panel you can find an easy–to–navigate Help section where you can find quick hints on how to use our hosting services. You can find the answers to your inquiries in our F.A.Q. section, find more information in the web hosting account management articles or check our how–to video tutorials.