Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • The Help section built into iMatrix ICT Group’s Website Control Panel offers a selection of help articles and commonly asked questions. Aimed toward resolving any common problem that you could encounter, they are compiled by our support team of expert technicians.

  • Top quality support service

  • How–To Videos

  • We have prepared a selection of step–by–step video tutorials that visually explain how you can solve a typical problem related to your Linux cloud hosting account. You can find the tutorial video clips in the Help section.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • We back up all our semi–dedicated servers with a 24/7 tech support service and a one–hour support ticket response guarantee. Our trained technical support engineers will be online day and night to reply to your queries and to solve any problem that you may chance upon. Just send a support ticket from the Help section and we will reply immediately.