Tech Support Channels
A 60–Minute Response Time Guarantee
We provide a sixty–minute response warranty for any ticket or e–mail that you submit to our client service staff. We will rapidly respond to all the general questions and forward the issue to our sysadmins if additional assistance is needed. If you order the Admin Services package, we will execute any of the included server management tasks at a time that has been discussed with you earlier.
A Top–Notch Tech Support Service
Should you need assistance using the Website Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, do contact our customer support staff anytime via the ticketing system. Plus, should you need assistance administering your dedicated web hosting server, you can order our Admin Services package, which includes OS updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup hard drive space, etcetera.
An Easy–to–Navigate Help Area
Our Website Control Panel was installed by default for every Linux dedicated hosting server. Among its characteristics is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the educational articles have video versions that show all the tasks that you can perform in a very illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.