Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour reply guarantee with all our Linux cloud hosting packages, which means each individual advice question you submit is going to be replied to in only sixty minutes maximum. Our support team members are taught to easily correct any case and to give you reasonable information on any situation that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us anytime necessary. Our crew of qualified professionals is going to be online for you 24x7x365 to respond to all of your queries and to solve any issue you will likely have. You can open a help support ticket from your Website Control Panel or send us an email at any time. Also, on business days, you’re able to give us a call or use the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • iMatrix ICT Group has incorporated an in depth education base into the Control Panel that allows you to acquire helpful step–by–step information at any time. Each section of the Control Panel has its own contextual guide area featuring a selection of how–to content articles. We have also prepared movies to offer you with a superior visual representation of precisely how to perform any given job.