The client support that you will receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical trouble with a current account. Timely and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a real web hosting provider and not from a reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them directly, it is very likely that you'll wait for a day or two to get a response to your question, which means that your websites may stay offline for quite a while. However, a supplier that offers various ways of communication and has a support crew available at any time can assist you right away and help you minimize or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our cloud hosting services feature 24/7 technical support and various options for contact. If you don't have an account yet, you can easily phone us or take advantage of our live chat and speak with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up getting a service that you can't use. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs more investigation. In contrast to the vast majority of suppliers out there, we respond to all tickets within an hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how essential it is to get prompt help, particularly when your website is not running efficiently for some reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, therefore if something happens, you are able to use a number of methods to let us know - phone line with a couple of local numbers around the globe, live chat, emails and tickets. The first two options are for billing, pre-sales and basic matters, so if you don't have an account yet, for instance, you will be able to receive additional information for our solutions, or we will assist you with less complicated tech issues. The next two options are for strictly technical issues or anything that's more time-consuming as it's easier to follow the correspondence between you and our technical support crew. The warranted maximum reply time for them is just an hour, the typical one - 15-20 min, therefore you won't need to wait for a whole day in order to receive support as you may have to do with other service providers.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting, you won't ever need to wait for more than 1 hour to receive help for any difficulty that you could experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all support tickets which you open via your billing Control Panel or emails that you send to our tech support team. In addition, we have local phone numbers in a number of countries globally as well as a live chat service where we can assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 via the numerous means of communication, so whatever your question or problem is, there will always be somebody to assist you without delay. In the event that you need help with third-party software, which you cannot install or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to have quick support in general, let alone if you operate a whole server, that's why each and every dedicated server that we supply features 24/7 support with 1-hour reply time guarantee whatever the situation. The service is cost-free for all the difficulties with the server or the software that was installed from our administrators during the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail message, and the actual response time for both rarely exceeds thirty minutes as we have admins available 24 / 7. If you want general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you can use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.