You will find lots of cloud hosting providers on the market today, but many of them are resellers that have minimal resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll receive via this particular method of communication may vary depending on the service provider - some provide you with expert telephone support, many others offer common and customer support only because some issues are more time-consuming and it's faster and easier to be resolved through a trouble ticket, especially when the issue has to be escalated. Still, it's good to find that you could always reach your web hosting provider since there are tons of small problems which can be resolved effortlessly and in a very timely manner with a phone call, not mentioning that you'll be able to get more information regarding the services even before you become a client.

Phone Support in Cloud Hosting

If you decide to use one of our Linux cloud hosting, you'll be able to talk with our support crew over the telephone for 14 hours every day. We can help you choose the proper package for your web sites as we realize that it is better to discuss these issues with a live person. If you already have an account, we're able to assist you with any sales/billing questions as well as general matters, even with some technical matters that don't require a long time or escalation to an administrator because it'll be better to open a support ticket for time-consuming matters in order to have all the communication in a single place. We now have phone numbers in the United States of America, the UK and Australia, so you can call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply include real-time phone support for 14 hours a day. In case you're unsure which plan will be appropriate for your websites, you want to learn more about the plan's specs or you'd like to have any other kind of info about our services, you will be able to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will help you. If you already own an account, you'll be able to get in touch with us about sales and general issues, although we're often able to assist with a large number of tech issues as well. For entirely technical troubles you will have to take advantage of our integrated ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option if the problem requires more time to be resolved or it needs to be escalated to our system administrators.