One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours and hours, or even a whole day, to receive an answer to an email or a technical support ticket. No matter when you touch base with us, we’ll lend you a hand within less than one hour with any technical and pre-sales questions you may have. In reality, our actual reaction time hardly ever exceeds twenty-thirty minutes. Since we’re available 24x7, you will always receive support in a timely fashion and we realize how essential this is in the electronic age. As soon as you contact us, we’ll answer your enquiries. In case you experience any technical complication, we will resolve it on your behalf, or we will give you all the necessary information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a support ticket through your web hosting Control Panel or write an email connected with your semi-dedicated server, you will obtain a reply within less than sixty minutes. You can contact us at any time with regard to general, technical or billing matters and due to the fact that we’re available to you night and day, you’ll invariably receive help without any delay. Depending on the specific issue or question, we’ll supply you with more information, resolve the complication if it’s been caused by something that is within our reach or inform you how to proceed if you need to configure a certain setting for an app that we do not have access to. You can just forget about waiting for an entire day for each reply. As it is, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.