A live chat is a real-time method of communication between a web hosting provider's support team and its clients. It is an efficient method to receive some info about the website hosting services or have some problem resolved because you are talking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of mistakes any time you exchange data such as usernames or domain names, the faster response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you are able to do something else while the agent investigates the issue involved. What's more, you can be a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone fees that you will have to pay when you are calling to another country.

Live Chat Support in Cloud Hosting

In addition to the telephone and ticket support, we provide live chat support as well. You can get in touch with us every day, including holidays and weekends, and we can give you more info about the Linux cloud hosting that we provide in case you are not a customer yet, or about common and billing questions in case you already have a user profile. Though for entirely technical matters you'll need to open a ticket to the tech assistance team, since such matters need additional time to be dealt with, you may still contact us on our live chat for some tech details. For example, we're able to assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you time and effort. Even when our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as standard with our services, which means that if you have any questions regarding our Linux semi-dedicated hosting, you'll be able to speak with our customer care team at any moment regardless if you have already purchased an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and difficulties, but we will assist you with quite a few technical questions as well. We will help you choose the optimal package for your websites in case you do not have an account yet, we can reply any billing questions or issues you could have or we can help you with installing your new e-mail address on your computer or smartphone - all of this will be done promptly because our live chat service is online all the time, every day. Any time you require help, you'll be able to chat with an agent and save a long time.