In case you’ve bought a hosting plan and you’ve got certain questions concerning a concrete function/feature, or in case you have come across some complication and you need support, you should be able to get in touch with the respective technical support staff. All web hosting companies use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, due to the fact that the best way to tackle an issue most often is to send a ticket. This kind of correspondence makes the replies sent by both sides easy to follow and allows the customer care team representatives to escalate the problem if, for instance, an administrator has to get involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you must have no less than two different accounts to touch base with the client care team and to actually manage the hosting space. Incessantly signing in and out of different accounts can often be a burden, not to mention the fact that it takes a long time for the vast majority of web hosting companies to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting come with an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in one and the same location – payments, web files, emails, trouble tickets, etc., avoiding the need to go through different admin consoles. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few clicks without needing to log out of your Control Panel. During the process, you can pick a category and our system will present you with a number of informative articles, which will provide you with additional info and which may help you resolve any given issue even before you actually open a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything in a single location, so we’ve integrated a support ticket system into the in-house developed Hepsia Control Panel, which is available with every single semi-dedicated server account. This will permit you to handle the communication with our customer service team together with your websites, so you won’t have to remember one more sign-in name for some other system. You’ll be able to submit a new ticket or to check the status of an old one with less than a couple of clicks while you are browsing the files within your account. Also, you can look through older tickets using a smart search option or have a look at relevant knowledgebase articles, which include solutions to commonly met obstacles. The integrated trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being only one hour, so there’ll always be someone to help you out.