Integrated Ticketing System in Cloud Hosting
Our Linux cloud hosting come with an integrated trouble ticket system, which is included in our in-house created Hepsia Control Panel. In contrast to other similar tools, Hepsia will allow you to manage everything related to the web hosting service itself in one and the same location – payments, web files, emails, trouble tickets, etc., avoiding the need to go through different admin consoles. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few clicks without needing to log out of your Control Panel. During the process, you can pick a category and our system will present you with a number of informative articles, which will provide you with additional info and which may help you resolve any given issue even before you actually open a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is far more convenient to manage everything in a single location, so we’ve integrated a support ticket system into the in-house developed Hepsia Control Panel, which is available with every single semi-dedicated server account. This will permit you to handle the communication with our customer service team together with your websites, so you won’t have to remember one more sign-in name for some other system. You’ll be able to submit a new ticket or to check the status of an old one with less than a couple of clicks while you are browsing the files within your account. Also, you can look through older tickets using a smart search option or have a look at relevant knowledgebase articles, which include solutions to commonly met obstacles. The integrated trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being only one hour, so there’ll always be someone to help you out.